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Why Customer Service Matters in a Restoration Company

If you were to poll homeowners across the country about the most traumatic event to happen to their homes, many of them would likely say a fire. Indeed, a fire can destroy your goods and property. It is critical to act quickly after you experience a fire to reduce fire damage. The best way to help ensure your property’s survival is by hiring a fire damage restoration company. However, not all fire restoration companies are created equal. The most important thing to consider when deciding on a restoration company is the quality of their customer service. Customer service can mean all the difference in times of need. In this article, we will go over why customer service matters when it comes to a fire restoration company. 

When It Comes to Fire Damage, Time is Everything 

One of the hardest parts of experiencing a fire comes after the flames are put out. In fact, the resulting fire damage can also cause damage to your goods and personal mementos. When you consider all that is at stake, you need to choose a restoration company that cares as much as you do. After a fire, the faster a restoration company begins work, the better the chances are of a successful restoration. With this mind, the best course of action is to choose a restoration company that has immediate response times, no matter the day or time. A restoration company shows excellent customer service by their willingness to work with you.

State-of-the-Art Restoration Techniques and Services can Reduce Fire Damage 

An excellent way to know a restoration company will provide good customer service is how they conduct the restoration. The restoration company that takes the time and effort to provide the best possible restoration service shows they care about your property. Using the best new equipment and services, like thermal fog, will reduce the fire damage and the ill effects that follow it.

Also, the ability of a restoration company to walk you through the process can put your mind to rest. When you know precisely what is done to your property and how long it will take, you can then focus on more important things.

A Restoration Company that Works Well with your Insurance Provider

Unfortunately, a fire can cost a significant amount of money. The best way to ensure you save money is by choosing a restoration company that works well with insurance companies. Insurance companies will help pay for the fire damage restoration. However, insurance companies are also picky about who they want to do business with. Choosing an established restoration company will almost guarantee your insurance company will work with them.

The Right Fire Damage Restoration Company

We have talked a lot about what it means for a restoration company to have excellent customer service. Here at DC Water Restoration, we take pride in providing industry-leading customer service to DC and the surrounding areas. Come to our website today and learn more about how we can help you deal with fire damage.

5 Items to Put in Your Safe in Case of a Fire

A fire is a devastating force that destroys everything in its path. In fact, fire damage is one of the major causes of property loss in the United States. When you are dealing with such a destructive element, how can you protect the items necessary to you? Fortunately, a higher number of fireproof safes are hitting the market. Here are five items that you need to store in a safe to protect from fire damage.

Protect Important Government Documents from Fire Damage

Possibly the most essential items you need to put in your safe are documents like your Social Security card. Government documents, including Social Security cards, are sensitive documents that are a headache to replace. For example, your Social Security card is required when you make large purchases or in situations where you need to prove your identity. The cards are small enough that you can easily store them in a safe.

Keep Your Insurance Information Safe

After a fire, the next step you need to take is to contact your insurance company. To simplify filing a claim after a fire, you need your insurance information ready to go. Having your insurance information on hand will help the restoration process start as soon as possible. Fortunately, most insurance documents are as small as a piece of paper; therefore, they can easily fit in any safe.

Keep Your Family Memories Safe

Everything on this list so far has been items that can be replaced. However, there are things that cannot be replaced quickly after you experience fire damage. Family photos, jewelry, and other precious family heirlooms are all items that can be lost forever due to a fire.  Fortunately, you can now purchase safes that are specially designed to hold jewelry or other heirlooms.

It is Important to Have Extra Keys

Fire can reach a temperature so high that metal and electronics can be destroyed. If you are unfortunate enough to be at your property when a fire breaks out, you may not have time to grab everything you need. As a result, you could lose the keys to your car. Losing your car keys will set you back more time and money as you purchase and then wait for new keys. Putting your car keys and other keys in a safe will ensure that even if your house burns down, your keys will be protected.

Have an Emergency Fund

The immediate aftermath of a fire is sometimes more devastating than the fire itself. You may not be able to stay in your home due to fire damage or may have to make some emergency purchases. Keeping a small amount of money in a safe will ensure you have cash when you need it the most.

Also, if you experience fire damage, you need the right restoration company. DC Water Restoration provides industry-leading restoration to the Washington DC area. Come to our website today and to find more information on dealing with fire damage.


Why Homeowners Insurance is Important

A fire is a devastating event that affects millions of Americans every year. You have to deal with the emotional headache of property damage and losing your valuable possessions. Also, the monetary effect of fire damage can send families into financial turmoil. The best way to handle fire damage is to get a homeowner’s insurance policy for your property. Nothing will help with the emotional loss you will experience after a fire, but an insurance policy will ensure you will be financially safe. In this article, we will go over the benefits of having a homeowner’s insurance policy. Also, we will talk about some tips to consider when you are dealing with an insurance company.

Insurance Offers Monetary Relief from Fire Damage

A fire is a financial nightmare for those unfortunate enough to experience one. In fact, fires are one of the highest causes of financial hardship in the United States. Fortunately, there is a solution to help you and your family deal with your finances after experiencing fire damage. A homeowner’s insurance policy provides a safety net for you during the aftermath of a fire. Depending on the insurance policy, you can sign up with an insurance company that will partially or even completely cover the loss of property and necessary repairs.

It is important to note that not all homeowner’s insurance policies are created equal. You need to do the proper research to get the best policy to fit your needs. For example, the lower your monthly payment, the less your insurance company will cover. Also, with a lower monthly payment, you run the risk of having a higher deductible. A higher monthly payment will result in more coverage and a lower deductible.

Tips To Get The Most Out of Your Insurance Policy

Unfortunately, while insurance companies are great, they are not going to write you a blank check. To get the most out of your homeowner’s insurance policy, you need to do a few things. First, keep financial records of all your possessions. Keeping those records will help you prove to the insurance company what may be needed to cover your losses.

Next, take photos of your possessions when you buy them and then again after the fire. Providing pictures to your insurance company will help demonstrate that you lost your property and are not trying to commit insurance fraud.

Finally, you need to keep your financial information and photos in a safe place. Fire is known to destroy everything in its path. We recommend you get a fireproof safe to keep your financial records and a hard drive of all your photos. Also, uploading your financial information and photos to a cloud service is a good alternative to owning a safe.

A Restoration Company That Works with Your Insurance

No matter which insurance company you choose, you need to pick a restoration company with a good reputation with insurance providers. Here at DC Water Restoration, we take pride in the fact that we accept most major insurance companies. Also, we will provide industry-leading fire damage restoration services and techniques. Come to our website today and learn how you can save money on your fire damage restoration needs.

Equip Your Business with Property-Saving Technology

Fire is a traumatic event that affects millions of businesses every year. If you are a local business owner, you are at risk of the financial fallout that comes with fire damage. First, fire damage causes business owners to spend thousands of dollars in repairs to the property, as well as any replacement costs for merchandise or equipment. Also, if the fire damage is severe, you may lose business while your property undergoes repairs. Fortunately, the world of technology helps small business owners like you save money after a devastating fire. In this article, we will go over a few pieces of technology designed to help you save money.

Cameras Can Help You Deal with Fire Damage

Insurance companies are a great asset to have after a fire. In most cases, they will cover any property or merchandise losses that you accrue. Also, they will help pay for any restoration you need after experiencing fire damage. However, insurance companies are not going to write you a check based on your word alone. You need to keep detailed documentation of all your property, merchandise, and equipment. One way to keep all your property in order is by taking photos of everything you have before a fire occurs. After a fire occurs, you need to go back through and take pictures of all the damaged property.

Also, security or smart cameras work just as well or even better than a traditional camera. Having video evidence of your property, merchandise, or equipment burning up will leave no doubt for your insurance company.

Get Yourself a Fire Sprinkler System

Fire can spread fast, causing immense damage wherever it goes. An excellent solution to slow down fire is to have a fire sprinkler system installed on your property. A fire sprinkler will spray water the moment it senses smoke or burning. However, it is essential to note that older models of fire sprinklers cannot shut off efficiently. Any difficulty in shutting off the fire sprinklers could cause water damage to your property.

Fire Extinguishers Get the Job Done

If you are present at your place of business during a fire, a fire extinguisher is a vital piece of technology to have. Fire extinguishers can eliminate small fires before they have the chance to cause major damage. Also, recent developments in fire extinguisher technology have made them more powerful and easier to store.

How to Deal with Existing Fire Damage

Technology is not perfect. Sometimes no matter what you do, flames will get out of hand and cause significant fire damage. When this happens, you need the best fire damage restoration company. DC Water Restoration provides the very best in fire damage restoration in the DC area. We take pride in our ability to offer industry-leading services that work for anyone’s budget. We understand that fires are a traumatic event; because of this, we provide a thorough restoration experience for your business. Come to our website today and learn how you can save time and money restoring your fire damage.

3 Pieces of Home Technology That Can Alert You to A Fire

Dealing with a fire is a traumatic event that affects every aspect of your life. In fact, a fire can cause severe property damage as well as endangering your safety and the safety of others. Fortunately, we live in a time when technology is both affordable and effective. There are dozens of devices on the market today with the sole purpose of keeping you safe during a fire. Also, these devices will give you enough warning to help prevent fire damage to your property. These are the top three pieces of technology you can have in your house to alert you to a fire.

Smoke Detector

A smoke detector is the most common form of home alert system that you can have. However, that does not mean that the technology has stagnated throughout the years. Modern smoke detectors can alert you to the presence of smoke, as well as any harmful gases. Also, thanks to the rise of cloud technology, smoke detectors can do more. In the past, a smoke detector was only useful if you were on your property to hear it. However, now smoke detectors can exist on the cloud. You can have alerts sent directly to your phone or tablet. These alerts will allow you to act quickly to prevent fire damage. Also, for a monthly fee, smoke detector services will contact the fire department on your behalf to help you save valuable time.

Security Cameras

This next solution is a bit more creative than the others on this list. Typically, security cameras are used on your property to prevent theft. However, thanks to technology like motion sensing, security cameras can act as a good defense against fire. Modern security cameras can now pick up and understand a variety of events happening on your property. After detecting the movement of smoke or flames, your security camera will send an alert directly to your phone. You can then examine the footage and make any appropriate calls.

Fire Sprinklers

Fire sprinklers are one of the best ways to alert you to a fire on your property. If you are lucky enough to work or live at a property with fire sprinklers, you have a great benefit. This is because modern fire sprinklers can sense evidence of a fire and then spray water to help prevent the fire from spreading. However, there are a few downsides to using fire sprinklers. First, you will have to deal with any water damage caused by the fire sprinklers. Second, if you don’t already have fire sprinklers, they are expensive to install and maintain.

What to Do About Fire Damage

Unfortunately, fire warning and prevention technology is not perfect. If you have the bad luck of going through a fire, you need a company that can handle fire damage. DC Water Restoration is providing industry-leading fire damage restoration to the DC area. If you want to return your property to its former glory, give DC Water Restoration a call today.

Is Smoke Damage Dangerous?

Dangers of Smoke Damage

The dangers of smoke damage are not something that should be taken lightly. After your home or business experiences a fire, your problems have only just begun. The lingering smoke can cause health problems that can cause you and others extreme discomfort. In this article, we will go over a few of the risks that are caused by smoke damage. Also, we will go over your options to make sure the smoke damage in your home or business is taken care of properly.

Lung Irritation

Even if you are a healthy person, lingering smoke damage can irritate your lungs. In fact, if you are exposed to smoke damage for an extended amount of time, those irritants have the potential to turn into permanent issues.

However, not everyone is lucky enough to have strong, healthy lungs. Asthma is one of the most common issues that affect people today. The dangers of smoke damage for people with asthma can quickly become life-threatening.

Toxic Materials

A lot of the time, smoke is not the only thing you need to worry about after a fire. For instance, fire and smoke can release dozens of toxic materials that can lead to long-term health problems for you. In DC, a lot of buildings and homes were built before 1980. Buildings and homes built before the 1980s were constructed with materials that may have contained asbestos. After a fire, asbestos fibers can circulate through the air and enter the bodies and lungs of you or others. Over time, asbestos exposure may cause severe health issues, including cancer.

Eye Damage

The dangers of smoke damage can also affect your eyes and your ability to see. Lingering smoke after a fire can enter your eyes and cause irritation, redness, and watering eyes. Indeed, if you remain exposed to smoke damage for too long, you may cause irreversible eye damage. Also, due to eye damage, you may incur medical costs to resolve any issues.

Skin Irritation

Lingering smoke can seep into your skin and cause extreme dryness and itchiness. While this irritation might seem like the least of your problems when it comes to smoke damage, it can, in fact, become a massive irritation to your life. Extensive dryness can cause your skin to crack and bleed. Also, it is important to note that this dryness cannot be relieved by any lotion, because the irritation is coming from the smoke and not your skin.

Seek Professional Help for Smoke Damage

An important thing to know is that smoke damage must be removed by a professional. Avoid any home/DIY remedies that you may find. You might reduce the damage, but you will never be able to get rid of it completely. If you live in DC or a surrounding suburb, DC Water Restoration provides industry-leading smoke damage removal services. We provide 24/7/365 service to our customers. Also, we will respond to any emergency within 60 minutes. With our world-class cleaning service, along with our fast response time, we will provide the service you need during this traumatic time.

Why DC turns to Professionals for Fire Restoration

Professional Fire Restoration

If you are a victim of a fire in your home or business, you may not know what to do next.  This is a very emotional and confusing time for you. Our professionals at the Water Damage Team are here to help navigate you through the fire restoration process. In a time of crisis, you may experience shock and be overwhelmed by everything happening around you. We understand and are here to guide you as you put your home or business back together. Read on to find out why D.C. turns to our professionals for fire restoration.

Time is of the Essence

There are many issues that need to be addressed immediately after a fire. Our local team is here 24 hours a day to help you start and complete the process of clean up. Some items need to be addressed immediately to avoid further damage. Water removal is of the utmost importance. We have the equipment necessary to begin that process immediately and prevent further damage to your home and belongings. Clean up may require the removal of some items to storage or off-site locations to repair or recover. Our team has the manpower to help load and unload those items and find a suitable location for them.  It’s also important to quickly begin cleaning odors, smoke, and soot from the building’s structure so that they don’t have time to soak in. The recovery process should begin as soon as fire professionals say it is safe to enter the space.

Individualized Plan

Every home and emergency situation is different. Your needs may be different or take a different order than another family or business facing a similar circumstance. For that reason, we take the time to evaluate the situation and create a plan of action for our skilled Water Damage Team to follow as they begin their work. In D.C, fire restoration requires specific attention to the details of the situation and the needs of the client. We are here to listen to your concerns and desires. We understand the anxiety you are facing during this difficult time. Because your situation is unique, our team will take the time to plan how to best help you through the fire restoration process.

D.C. fire restoration is tricky work. There are many elements to be considered. Timeliness is imperative, and catering to the specific needs of the individual home or office is equally important. Our Water Damage Team is here to listen to you. We will create a plan that not only repairs your space but also helps repair your life. This is not a job you will want to do alone. Let the professionals at DC Water Restoration use our expertise to help you through your fire restoration.


Why do I need a Professional Company to recover From a Fire?

The destruction from a fire, no matter how severe, can cause more than damage from smoke and ash.  In addition to those problems, it can cause issues you do not see.  Your best bet is always to hire a company that employs trained, certified professionals to clean smoke damage and deal with the smell, water problems, and caustic residue that is left behind by the blaze.  These Certified technicians have had the proper training in this area to handle your particular problems.

Hire a Certified Professional

Because fire restoration is an involved process that must take in to consideration all the aspects of your home, as well as the safety of your family, only certified professionals should be trusted with this job.  When you are a victim of a fire, the first thing you notice is the utter destruction.  Everything looks ruined as water from the firehouses drip off and forms a black sooty pool on the floors.  While there is a lot of work involved to get your home back to its pre- fire beauty, it can be possible.  A professional can see beyond the initial damage and know what can be saved.  It s their job to carefully sort through the destruction and save as much as feasibly possible.

During and immediately following a fire several things happen.  Ash and soot residue become a problem as soon as the fire starts, and it takes only minutes to  discolor plastic, ruin appliances, stain fiberglass, and tarnish metals. The water and chemicals used to extinguish the fire mix with the ash soot to create their own mess.  If left for days, the residue will cause permanently yellowed or streaked walls, and ruin most cloth items like clothing, drapes, and upholstery.

Wood and vinyl can be so tainted that it requires deep cleaning, refinishing, or even replacing.  It will cause metal to corrode.  If left for weeks before cleaning, metals can be destroyed; they will literally corrode to the point of uselessness.  Carpets will retain permanent smells and stains.  For the most part, most glass, vinyl, and fiberglass objects will be ruined.  Fire remediation Experts know the importance of urgency, and when they are on the scene, they will work to stop the progression of deterioration in your home.

They know what needs to be thrown out and what can be saved.  They have the training to know the safest way to remove all ash from your home, and the best way to clean any smoke damage.  Recovering from a fire, no matter how large or small can be a complicated process, and will requiring a knowledgeable of experts team to accomplish properly.  Once all the cleaning is done, these consummate professionals are not finished.  They will then go on to identify the source of any foul odors, and treat them properly to deter the smell.  After all the work is done, your home will be left fresh, clean and in the best condition possible.

How to Deal With Fire Damage and Restoration

Fire can cause a lot of problems for a homeowner – not only are there damages involved in case of furniture, carpeting, walls, and even the structure of your house, but there also some health and injury related risks that make restoration necessary. It can be difficult to truly get your head around the losses and still do everything right, which is why it is best to contact professional fire damages restoration companies.

Repairable vs. Irreparable Damages

Repairable damages:

A lot of times, fire can result in damages to your property or home that can be fixed and repaired. These include damages walls, ceilings, even furniture. However, most restoration companies can help you recover your lost and damaged items and redecorate your property to the way that it was. They work by first eliminating anything that ca cause further damages to your home. For example, if you have damages in the structure of your home, they must be addressed before they cause more damages and break down.

Irreparable damages:

Sometimes, not all damages to your home can be fixed or repaired. Although this can be disheartening, most restoration companies can still help you out by including disposal as part of their available services.


Although fire can cause a lot of damage, there can also be physical problems such as discoloration and deposition of smells, in addition to bad smells. This is why most restoration companies start their work on your home by cleaning it out and making sure that ay harmful substances are properly disposed of and removed. This is done using many techniques, substances, equipment, and compounds. These equipment’s ate used by professionals which is why you should always contact a restoration company.

Water leaks and electrical damages:

Many time, when a fire hits, it can also lead to water leaks and damages. One such damage can be due to pipes bursting or through water spilling through a water storage tank. This can cause water to stand and cause many problems. Additionally, you can also face electrical problems, which need to be fixed at once. Restoration companies can work on this by finding the sources that cause the leak, then cleaning out the standing water. This is also reduced by their initial cleaning out process.

Look for restoration companies:

When you’re looking for an appropriate damage restoration company, it’s probably a good idea to be prepared and make sure the company you go is suitable. The best way of ensuring that is to consider the services they offer and making sure they offer all of the services that you might need. You will also need a company that works all day, all week, so they can attend to you in case of emergencies.

Being prepared:

One thing you can do beforehand is to be sure that you have complete insurance. This can help you eventually save money and still get all the restoration you need. You should also be prepared and use preventative methods such as being cautious and careful to reduce any risks of fires in your home in the first place.



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